Your Privacy isOur Priority
We are committed to protecting your privacy and handling your personal information with the highest standards of care and transparency.
Data Encryption
All data is encrypted in transit and at rest using industry-standard encryption protocols.
Transparent Practices
We clearly explain what data we collect, why we collect it, and how we use it.
Your Control
You have full control over your data with options to access, modify, or delete it anytime.
1. Introduction
ParadoxLab ("we," "our," or "us") operates the WhatsApp Order for WooCommerce service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
By using our service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, do not use our service.
2. Information We Collect
Personal Information
- Name and contact information (email, phone number)
- Business information (company name, website URL)
- Payment information (processed securely through third-party providers)
- WhatsApp business phone numbers
Usage Information
- Log data (IP addresses, browser type, access times)
- Device information (device type, operating system)
- Service usage statistics and analytics
- Customer support interactions
Cookies and Tracking
- Essential cookies for service functionality
- Analytics cookies to improve our service
- Preference cookies to remember your settings
3. How We Use Your Information
We use the collected information for the following purposes:
- Provide, operate, and maintain our service
- Process transactions and send related information
- Send administrative information and updates
- Respond to customer service requests and support needs
- Improve our service and develop new features
- Monitor usage and analyze trends
- Detect and prevent fraud and abuse
- Comply with legal obligations
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in our operations
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: With your explicit consent for specific purposes
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate security measures to protect your information:
- SSL/TLS encryption for data transmission
- AES-256 encryption for data storage
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Employee training on data protection
6. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us at privacy@paradoxlab.com. We will respond to your request within 30 days.
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
When information is no longer needed, we securely delete or anonymize it according to our data retention schedule.
8. Third-Party Services
Our service integrates with third-party services including:
- WhatsApp Business API
- Payment processors (Polar)
- Analytics providers (Google Analytics)
- Cloud infrastructure providers
These services have their own privacy policies. We encourage you to review their policies to understand how they handle your information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions for data transfers to certain countries
- Certification schemes and codes of conduct
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
For significant changes, we will provide additional notice such as email notification or prominent notice on our website.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: support@paradoxlab.top
Response Time: We respond to privacy inquiries within 48 hours