Fair &Transparent Refunds
We stand behind our service with a 14-day money-back guarantee. Your satisfaction is our priority, and we make refunds simple and hassle-free.
14-Day Guarantee
Full refund available within 14 days of purchase, no questions asked.
Quick Processing
Refunds processed within 3-5 business days back to your original payment method.
Full Refund
100% refund of your subscription fee with no hidden charges or deductions.
Our 14-Day Money-Back Guarantee
We're confident that the WhatsApp Order for WooCommerce will help transform your business. That's why we offer a comprehensive 14-day money-back guarantee on all our subscription plans.
If you're not completely satisfied with our service within the first 14 days of your subscription, we'll provide a full refund with no questions asked. This guarantee applies to all subscription tiers: Monthly, Yearly, and Lifetime plans.
Refund Eligibility
Eligible for Full Refund
- Requests made within 14 days of initial purchase
- New customers making their first purchase
- Technical issues that prevent proper service usage
- Service doesn't meet your business requirements
- Accidental duplicate purchases
Not Eligible for Refund
- Requests made after 14 days from purchase date
- Free plan users (as no payment was made)
- Violation of our Terms of Service
- Abuse of the refund policy
- Renewal payments (only initial purchases)
How to Request a Refund
Simple 3-Step Process
Contact Support
Email us at support@paradoxlab.top or use our contact form
Provide Details
Include your order number, email address, and reason for refund
Receive Refund
Get your refund processed within 3-5 business days
Required Information
To process your refund request quickly, please provide:
- Your full name and email address used for the purchase
- Order number or transaction ID
- Date of purchase
- Brief reason for the refund request (optional but helpful)
- Payment method used for the original purchase
Refund Processing Timeline
Initial Response
Within 24 hours of your request
Processing Time
3-5 business days for most payment methods
Note: The actual time for the refund to appear in your account may vary depending on your bank or payment provider. Credit card refunds typically take 5-14 business days, while PayPal refunds are usually instant.
Refund Methods by Payment Type
Credit/Debit Cards
Refunded to the original card. Processing time: 5-10 business days
PayPal
Refunded to your PayPal account. Processing time: 1-2 business days
Bank Transfer
Refunded to the original bank account. Processing time: 3-7 business days
Digital Wallets
Refunded to the original wallet. Processing time varies by provider
Partial Refunds
In some cases, we may offer partial refunds instead of full refunds. This typically applies to:
- Requests made after the 14-day period but within 30 days
- Subscription downgrades or plan changes
- Service credits for technical issues or downtime
- Pro-rated refunds for annual subscriptions
All partial refund decisions are made at our discretion and will be clearly communicated to you before processing.
Special Circumstances
Technical Issues
If you experience technical problems that prevent you from using our service, we'll work with you to resolve the issue. If we can't fix the problem, you're eligible for a full refund regardless of the time elapsed.
Service Changes
If we make significant changes to our service that materially affect your usage, you may be eligible for a refund even after the 14-day period.
Extraordinary Circumstances
We understand that exceptional circumstances may arise. Contact us directly to discuss your situation, and we'll work with you to find a fair solution.
Subscription Cancellation & License Deactivation
Immediate License Termination
Upon subscription cancellation or refund approval, your license access will be immediately terminated. This means:
- All premium features will stop functioning and the plugin will revert to the free version.
- Premium features will be disabled instantly.
- Plugin updates and security patches will no longer be available
Important Notes
• Immediate Effect: License deactivation occurs instantly upon refund processing - there is no grace period
• No Partial Access: You cannot retain any premium features after cancellation, even temporarily
• Refunds to Original Method: All refunds are processed to the original payment method only
• Account Restrictions: We cannot process refunds to different accounts or payment methods
• Resubscription Terms: Future subscriptions will be treated as new purchases with current pricing
• Terms Violations: Refund policy may not apply in cases of Terms of Service violations
• Currency Exchange: Exchange rates may affect international refund amounts
Need Help with Refunds?
Our refund team is here to help you with any questions or concerns:
Refund Requests: support@paradoxlab.top
Response Time: Within 24 hours
Before requesting a refund, consider contacting our support team. We might be able to resolve your concerns without needing a refund.